HKM cooler Madrid

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atburnbankequestrianhamilton@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Safety items cannot be returned unless faulty, safety items include Riding hats , body protectors and Safety Stirrups 

To start a return, you can contact us at burnbankequestrianhamilton@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns label cost will be deducted from the customer.

Any items returned for exchange are free of charge .

Returns for refund will have £4 deducted from refund for restocking costs. 

You can always contact us for any return questions at burnbankequestrianhamilton@gmail.com.

Our return address is Burnbank farm, Hamilton, ML3 7XP, United Kingdom