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Free Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atburnbankequestrianhamilton@gmail.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Safety items cannot be returned unless faulty, safety items include Riding hats , body protectors and Safety Stirrups
To start a return, you can contact us at burnbankequestrianhamilton@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns label cost will be deducted from the customer.
Any items returned for exchange are free of charge .
Returns for refund will have £4 deducted from refund for restocking costs.
You can always contact us for any return questions at burnbankequestrianhamilton@gmail.com.
Our return address is Burnbank farm, Hamilton, ML3 7XP, United Kingdom
This is what to expect when you buy this..
The inner lining of KEP Italia helmets corresponds to the individual size of the rider. There are 12 linings/sizes, of which the first eight (from 51 to 58) fit helmets size M (medium), whilst the remaining four (from 59 to 62) fit helmets size L (large). The inner lining is a very important part of the helmet, as the correct fit on the head of the rider depends on it being of the right thickness. KEP Italia’s inner lining comes in one piece and is easily removed and repositioned inside the helmet.
It can be washed by hand in cold water or in the machine at 30°C.
The lining is made from Coolmax®, a fabric that uses an innovative fibre that keeps temperatures cool and facilitates skin hydration, simultaneously rapidly removing moisture (very quick-drying). The fact that the lining corresponds to the rider’s head size means that riders who alternate between wearing their hair loose or tied up can use two interchangeable linings of different sizes. This also applies to children who change head size during the growing period. Parents can buy the next size up and replace the lining that has become too tight, without having to look for a new helmet.